Reference

Your Rights and Our Legal Commitments

At karabet, our legal terms are written to be readable — not buried in jargon.

Clear Account TermsIndia-Applicable PolicyData Rights ProtectedJurisdiction-Aware AccessTransparent Conditions
karabet Your Rights and Our Legal Commitments
LEGAL CONTACT PATHS

Reach Us About Any Legal Matter

If you have a question about your rights under our terms, a data request, or a dispute concerning your account, our legal and compliance team is reachable through the channels below. We aim to respond to formal legal queries within three business days and to general account queries within 24 hours.

Team online

Email — Legal Queries

Send formal legal requests, data access queries or terms clarification questions to our legal team by email. We log every request and respond in writing within three business days of receipt.

Live Chat — Account Issues

For account-level questions that have a legal dimension — such as account closure, data deletion requests or access disputes — our live chat team can open a formal ticket on your behalf around the clock.

Registered Post — Formal Notices

Statutory notices, cease-and-desist correspondence, and official regulatory communications should be sent to our registered address. Details are in the full terms document available on request from support.

ACCOUNT SECURITY PRACTICES

How We Protect Your Data and Account

Data security and account integrity are built into the platform at every layer.

Data Encryption in Transit

All data exchanged between your device and our servers travels over TLS encryption.

Cookie Policy and Consent

We use cookies for session management, fraud detection and performance analytics.

Account Access Controls

Two-factor authentication is available for your account. We log every login attempt with timestamp and device fingerprint, and you can…

Data Retention Schedule

We hold account and transaction records for as long as required by applicable law — typically five to seven years…

Right to Access and Erasure

You can request a full export of the personal data we hold on your account, or ask us to delete…

Third-Party Data Sharing

We do not sell your personal data. We share it only with payment processors such as the UPI network, fraud-prevention…

Legal Questions You Are Likely to Have

These questions cover the areas we hear about most when it comes to legal terms, user rights and account policy. If your question is not here, our support team can open a formal ticket and route it to the correct team.

Your account is governed by the terms published on this site, which specify the applicable jurisdiction. Access and enforceability depend on local law in your state or territory in India — check the full terms document for the governing-law clause.

Email our support team with the subject line 'Data Access Request' from your registered address. We verify identity, then compile and deliver a full data export within 30 days in a readable format, at no charge to you.

Yes, where no legal retention obligation applies — for example, if you have no recent transaction history subject to financial-record laws — we can delete or anonymise your personal data. Submit an erasure request by email and we will confirm the scope of what can be removed.

Closing your account stops active processing of your data for marketing and session purposes. Financial records tied to UPI, Paytm or PhonePe transactions are retained for the legally required period, then deleted. You will receive written confirmation of what is retained and why.

We share data only where required: with payment rails like UPI and PhonePe to process transactions, with fraud-prevention systems, and with authorities when legally compelled. We do not sell data to advertisers or unrelated third parties under any circumstance.

Material changes to our terms are communicated via your registered account email at least 14 days before they take effect. The updated terms are also posted here with a version date. If you disagree with a change, you may close your account before the effective date.

Access depends on local law where you are located. Some Indian states have specific statutes that affect online gaming. It is your responsibility to confirm that access is lawful in your state; karabet restricts access from regions where local law prohibits it.