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How karabet Handles Your Personal Data

At karabet, we take seriously how your personal data is collected, stored, and used — this page sets out exactly what we do and why.

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karabet How karabet Handles Your Personal Data
PRIVACY CONTACT PATHS

Reach Our Privacy Team Directly

If you have a question about how your data is handled, want to request access to your records, or need to raise a concern about a data matter, our privacy team is available through the channels below. We aim to acknowledge all privacy requests within 48 hours and resolve them within 14 days of receipt.

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Email Privacy Support

Send your data request or privacy concern to our dedicated privacy inbox. Include your registered account email so we can locate your records quickly and respond without delay.

Live Chat on Site

Our support agents are available via live chat on karabet and can escalate your query to the privacy team if needed. Chat is available around the clock for account holders.

In-Account Request Form

Log into your account and navigate to the privacy section to submit a formal data access or deletion request. Requests submitted this way are tracked and time-stamped automatically.

DATA HANDLING STANDARDS

How We Protect and Manage Your Data

Our approach to data handling is built around transparency, minimal collection, and clear accountability.

Encrypted Data Storage

All personal data held by karabet is stored using encryption at rest.

Cookie Transparency

We use cookies to maintain your session, remember preferences, and understand how you navigate the lobby.

Account Security Measures

Your account is protected by password encryption and optional two-factor authentication.

Data Retention Policy

We keep your account data for as long as your account is active and for a period after closure as…

Your Right to Access

You can request a copy of all personal data karabet holds about you.

Third-Party Processor Controls

When your data is shared with processors — such as payment gateways handling Paytm or UPI flows — those parties…

Frequently Asked Privacy Questions

Below are the questions we hear most often about how karabet handles personal data, your rights as an account holder, and how to act on those rights. If your question is not here, reach out to our privacy team directly.

We collect your name, email address, phone number, date of birth, and address at registration. When you transact, we also record payment method identifiers such as your UPI ID and transaction references, along with device and session data.

We share data only with processors who help us operate — payment gateways for UPI, Paytm, and PhonePe, and fraud-prevention services. We do not sell your data. All third parties are bound by written agreements limiting how they may use it.

Submit a data access request through the privacy section inside your account, or email our privacy team. Include your registered email address and we will deliver a structured export within the legally required timeframe for your region.

Yes. You can request deletion of your personal data by contacting us via the in-account form or by email. We will action your request subject to any retention obligations under applicable law, and confirm once deletion is complete.

We retain account data for the period required by applicable law after account closure. Once that period ends, your data is securely and permanently deleted. You can ask us for details on the exact retention schedule for your account type.

We use session cookies to keep you logged in, preference cookies to remember your settings, and analytics cookies to understand lobby navigation. Non-essential cookies can be switched off through the cookie preferences panel in your account at any time.

Reach our privacy team by email or via live chat on karabet. We acknowledge privacy concerns within 48 hours and work to resolve them within 14 days. If you remain unsatisfied, you may escalate to the relevant data authority where local law permits.

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